Shipping & returns
SHIPPING & RETURNS
We care about every order that leaves our hands. Here is what you need to know.
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ALL SALES ARE FINAL
Because our products are fresh and perishable, we are not able to accept returns or exchanges.
That said, we always want you to be happy with your order. If something is not right, just reach out.
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IF SOMETHING IS NOT RIGHT
Contact us within 24–48 hours of delivery at support@2fatheadsraw.com and include:
- Your order number
- Photos of the product and packaging
- A brief description of the issue
We will review it and do our best to make it right. This may include:
- Replacement product
- Store credit
- Partial refund
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SHIPPING
Shipping fees are non-refundable once an order has shipped.
Some thawing may happen during transit. If your order is still cold to the touch, it can generally be refrigerated or refrozen — but use your best judgment. When in doubt, contact us.
Have concerns about your shipment? Reach out and we will help.
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IN-PERSON PURCHASES
All farmers market and event purchases are final sale. If something seems off, contact us within 24 hours.
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NEED TO CHANGE OR CANCEL?
Reach out as soon as possible after ordering. Once we start packing, we may not be able to make changes — we move quickly to keep your food fresh.
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HANDLING YOUR ORDER
Raw and dehydrated foods require proper storage and handling. For full guidance, visit our Feeding & Safety page.
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QUESTIONS?
2 Fat Heads Raw
Sarasota, Florida
support@2fatheadsraw.com
We are real people. We actually answer. 🐾
Commonly Asked Questions
Yes. Partial thawing during transit can be normal, especially in warmer climates. Product that arrives cool to the touch or at refrigerated temperatures may still be safe.
Raw food should arrive at refrigerated temperatures (40°F or below), frozen, or partially thawed but still cold.
Carrier delays can happen. If your order arrives warm, damaged, or questionable, contact us immediately before feeding.
Because our products are perishable, all raw food sales are final. We do not accept returns on food products.
Email us within 24–48 hours with your order number and clear photos of the product and packaging so we can review the issue.
Possibly—but only before your order enters processing, prep, or packaging.
Refunds are not guaranteed and are reviewed on a case-by-case basis depending on the situation.